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Training
Basic Training
Induction Training
OJT Training
Safety Training
Security Services
Industries
Special event security
Patrolling
Bank/Atm security
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Hotel industries
Induction Training
Introduction to the employer’s company
company and business profile
company health and safety policy and procedures
other relevant policies/procedures
terms and conditions of employment
explanation of working environment
roles, responsibilities and reporting
allocation to supervisor/manager
issue of uniform and equipment (if required)
issue of company contact names and numbers
Introduction to workplace
explanation of customers business
prime purpose of security operation at this site
introduction to colleagues
identify and/or introduce customer contacts
shift pattern
site layout
refreshment and toilet arrangements
dress code
Assignment health and safety procedures
site safety procedures
reporting arrangements
sources of First Aid assistance
location of First Aid equipment
personal action in event of a fire
evacuation procedures and assembly points
personal protective equipment and its use
locations of any specific risks
Assignment familiarisation
familiarisation with assignment instructions
making routine check-calls/signals to control room
duress/emergency calls to control room
location/use of equipment used on duty (torches; radios etc)
location/use of log book, registers etc
completion of incident reports
familiarisation with geography of the assignment
locations of security positions to be staffed
location of emergency exit routes
locations of fire alarm points
Assignment familiarisation
familiarisation with assignment instructions
making routine check-calls/signals to control room
duress/emergency calls to control room
location/use of equipment used on duty (torches; radios etc)
location/use of log book, registers etc
completion of incident reports
familiarisation with geography of the assignment
locations of security positions to be staffed
location of emergency exit routes
locations of fire alarm points
locations and use of fire fighting equipment
explanation of any electronic security systems
familiarisation with patrol routes
actions in the event of emergency (intruder; fire; flood; leak;terrorism; accident; vandalism; mechanical/electrical failure)
Feedback from security officer
feedback on personal skills and behaviour
feedback received from customer/colleagues (if any)
any additional training and support agreed with trainee
Skills development
reinforcement of generic security knowledge and skills
further develop assignment-specific knowledge and skills
develop customer service skills
extend range of knowledge (assign to new on-site locations)
observation of different shifts/sites (if relevant)